Shipping policy

Shipping Policy
Order Processing Time
All orders are processed and packed within 2 to 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing time is separate from shipping time. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates
We offer a straightforward shipping structure for your convenience:

Estimated Delivery Time: Once dispatched from our facility, standard international delivery typically takes 5 to 15 business days to arrive at your destination.

Please note: While we strive to meet these delivery estimates, actual delivery times may vary due to carrier delays, customs clearance, or other unforeseen circumstances outside of our control.

Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the carrier's system.

Customs, Duties, and Taxes
Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address (including street names, apartment/suite numbers, and correct zip codes) at checkout. If a package is returned to us or delayed due to an incomplete or incorrect address provided by the customer, the customer will be responsible for any additional shipping costs to resend the package.

Missing or Lost Packages
If your tracking information shows that your package was delivered, but you have not received it, please contact the shipping carrier directly to investigate. If the carrier confirms the package is lost in transit, please contact our customer support team within 30 days, and we will assist you in resolving the issue.